PRICING POLICY:

  1. All products showcased on icelagbe.com are marked with their Maximum Retail Prices (MRP), inclusive of Value Added Tax (VAT). The listed price for each product includes the applicable VAT.
  2. The MRP for an item on icelagbe.com may differ from similar items sold in retail stores. This variance can be attributed to various factors such as promotional offers, exclusive online deals, or pricing strategies specific to the online platform.
  3. In the event of a pricing discrepancy arising from a technical error, icelagbe.com retains the right to cancel any order.
  4. The MRP of all products featured on icelagbe.com excludes the cost of delivery. If applicable, delivery charges will be calculated separately and included in the final order total during the checkout process. The precise delivery cost will depend on the chosen shipping method, destination, and the weight or dimensions of the ordered items.
  5. Please be aware that this pricing policy is subject to change without prior notice. We are dedicated to providing accurate and competitive pricing. If there are any uncertainties or concerns regarding pricing, we encourage you to reach out to our customer support team for clarification before placing an order. At icelagbe.com, our commitment is to deliver a seamless and transparent shopping experience, and we appreciate your understanding and cooperation with our pricing policy.

ORDER POLICY:

  1. Customers can only place orders for items currently available in stock on our website. We make an effort to maintain an updated inventory, and the availability status of each item is indicated on the respective product page. However, in the rare instance that an item becomes unavailable after an order is submitted, we will promptly notify you and offer alternatives such as a refund or a substitute product.
  2. Upon successful order placement on our website, you will receive a confirmation message acknowledging the receipt of your order. This message will contain details such as the order number, items ordered, billing and shipping addresses, and the total amount.
  3. Customers have two payment options for their orders: Online Payment: We accept various secure online payment methods, including credit cards, debit cards, and electronic wallets. The payment process will be facilitated through a trusted payment gateway. Cash on Delivery (COD): For your convenience, you can pay for your order upon its delivery. Orders that have been paid for and already shipped cannot be canceled. Once shipped, an order is considered final. However, if you encounter any concerns or issues with your order, please reach out to our customer support team, and we will assist you to the best of our abilities.
  4. ICE retains the right to cancel any order under exceptional circumstances. Once a payment has been made for an order, it will not be refunded unless exceptional circumstances warrant a refund, as per our refund policy. It is advisable to review product details, specifications, and other relevant information before making a purchase to ensure a satisfying experience.
  5. Cash on Delivery (COD) orders will not be processed if the total order value exceeds BDT 10,000. Please note that this order policy is subject to change without prior notice. We are committed to providing a seamless and reliable ordering process, and if you have any questions or concerns, please don’t hesitate to contact our customer support team for assistance.

SPECIAL TERMS:

Special terms will be applicable for exchange and warranty policy;

  1. During any sales campaign, the delivery timeline for products may vary.
  2. Customers are allowed to exchange, replace, or repair their purchased product(s) under the conditions outlined above only once.
  3. No cash refund will be applicable in any case.
  4. Products purchased under any discounted price or during a sales campaign cannot be exchanged, replaced, or repaired under the conditions mentioned above.
  5. Customers can avail themselves of the warranty facility on their purchased product(s) under the condition of reasonable and foreseeable use. Claims against damage due to misuse, including but not limited to poor maintenance, neglect, abuse, improper or inappropriate installation or alteration, use outside the intended purpose of the product, improper care, normal wear and tear, abrasion, immersion in water, holes, burns, or shrinkage will not be entertained.